Current T's and C's During COVID-19
If cancellation occurs due to government restrictions, COVID-19 (this means if you contract covid or family/friends have and you choose not to go ahead with your event) and future pandemics all payments will be given as a credit note and can be used for a future events or gift/s.
Credit Notes will have a maximum of 3 years.
Deposits and full amounts are non-refundable, but transferable to future bookings or used as a credit for a gift bouquet or a drop and go garland
TERMS AND CONDITIONS
The Confetti Room takes no responsibility to what may happen to your balloons after we deliver and set them up. Please note that heating and cooling can play a toll on your balloons and we can not take any responsibility for these things that are out of our control.
The Confetti Room will not be accepting full payments of invoices before the due date or at the time of booking. If you wish to do so you will only be honoured with a 3 year gift voucher if you need to cancel.
The Confetti Room requires a 20% deposit at the time of booking of the total invoice amount. Balance is due around 2 weeks out from clients event date. Deposit amount is non refundable.
We understand that life can get in the way. We allow cancellations up to 72 hours prior to the event but deposit is non-refundable. Full payment will be require once the 72 hour window closes OR if you have made full payment we will only offer a gift voucher amount of the invoice amount valid for 3 years from cancellation date.
No changes can be made to original orders 1 week out of event date. Items may be added if available.
By paying your deposit you agree to the above terms and conditions.
The Confetti Room is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including interviews, correspondence, by telephone, by email, via our website https://www.theconfettiroom.com.au/, from your website, from social media platforms such as Instagram and Facebook, from media and publications, from other publicly available sources, from cookies, and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
The Confetti Room will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
This Policy may change from time to time and is available on our website.
Refunds/Change of mind
Once payment has been made no refunds will be given.
Refunds will not be given for change of mind or event cancellations. Event date can be moved (subject to availability) but adequate time must be given (72 hours). If the new time slot is not available no refunds will be given.
Refunds will only apply in the following circumstances:
1) In the event your balloons pop during transport - if a replacement cannot be given or made on the spot (only when in The Confetti Rooms possession).
2) We failed to deliver your order.
3) Delivery is significantly different to what you have ordered.
4) Balloons are considered faulty (subject to inspection or proof)
Refunds will not include delivery costs
Balloons are a fragile product and can sometimes pop without warning. Please make sure you keep your balloons in a stable environment. Changing from a warm to cool room can make your balloons shrink.