TERMS AND CONDITIONS
Current T's and C's During COVID-19:
If cancellation occurs due to government restrictions, COVID-19 (including contracting the virus or if family/friends have it) or future pandemics, payments will be credited as a voucher for future events or gifts. Credit notes are valid for up to 3 years.
Deposits & Payments:
Deposits and full amounts are non-refundable but transferable to future bookings or usable as credit for gift bouquets or drop and go garlands. Full payments should not be made before the due date or at the time of booking to be eligible for a 3-year gift voucher in case of cancellation.
Responsibility & Liability:
The Confetti Room does not assume responsibility for balloon conditions after delivery and setup, as factors like heating and cooling are beyond our control.
Cancellations & Changes:
Cancellations are allowed up to 72 hours before the event, with the deposit being non-refundable. If full payment has been made, a gift voucher equivalent to the invoice amount will be provided, valid for 3 years from the cancellation date. No changes can be made to original orders within 1 week of the event, but additional items may be added if available.
By paying your invoice, you agree that you have carefully reviewed the details listed on the invoice and confirm their accuracy. The Confetti Room will not be held responsible for any errors or omissions overlooked by the client after payment has been made. It is the client's responsibility to ensure that all information on the invoice is correct before proceeding with payment.
The Confetti Room is committed to providing quality services to you, and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
Personal Information and Collection: Personal Information is information or an opinion that identifies an individual. Examples include names, addresses, email addresses, and phone numbers. We collect this information through various channels, such as interviews, correspondence, and our website, with consent and for the primary purpose of providing our services, client information, and marketing.
Use and Disclosure: Personal Information is used for the primary purpose for which it was collected, as well as for closely related secondary purposes where reasonably expected or with consent. We may disclose Personal Information to third parties with consent or as required by law.
Security and Access: We store Personal Information in a manner that reasonably protects it from misuse, loss, unauthorized access, modification, or disclosure. Access to Personal Information can be requested and updated, with identification verification if necessary.
Quality and Updates: Efforts are made to ensure Personal Information is accurate, complete, and up-to-date. Policy updates may occur and will be available on our website.
Refunds/Change of Mind:
Once payment has been made, no refunds will be given. Refunds will not be provided for change of mind or event cancellations.
Event dates can be moved (subject to availability) with adequate notice of 72 hours. If the new time slot is unavailable, no refunds will be given.
Refunds will apply only in the following circumstances:
If your balloons pop during transport and a replacement cannot be provided or made on the spot (only when in The Confetti Room's possession).
If we fail to deliver your order.
If delivery is significantly different from what you have ordered.
If balloons are considered faulty (subject to inspection or proof).
Refunds will not include delivery costs. Balloons are fragile, and temperature changes may cause them to shrink. Keep balloons in a stable environment.
By paying your invoice, you agree to the above terms and conditions.
Should you have any further questions or require clarifications, please feel free to contact us at firstname.lastname@example.org.
Shipping AUS Wide:
Due to the nature of shipping delicate bridal accessories like sequin hats, love heart sunglasses, straws, and cowgirl bride hats Australia-wide, we acknowledge that there is a risk of damage occurring during the transit process. As such, we are unable to provide refunds for items that arrive broken or damaged, as this is an unfortunate circumstance beyond our control.
However, we still value your satisfaction and want to ensure your happiness with our products. If you receive an item that is broken or damaged, we kindly request that you contact our customer support team within 48 hours of receiving the item. To ensure a smooth return process, please keep the original packaging and provide us with clear photos of the damaged item(s) as evidence. We strive to resolve such issues promptly and aim to provide a satisfactory solution for our valued customers.
While we are unable to offer a refund in these cases, we will gladly work with you to find a suitable solution, such as providing a replacement item or offering a store credit to be used towards a future purchase.
We understand the disappointment and inconvenience that can arise from receiving damaged goods, and we will do our best to assist you in resolving the issue. We appreciate your understanding regarding this matter and remain committed to delivering high-quality bridal accessories and exceptional customer service to customers throughout Australia.
Prop Hire Terms and Conditions:
For prop hire, it is essential that clients do not move or handle any props once they have been delivered and set up by The Confetti Room. The client acknowledges that the props are delicate and require careful handling to maintain their integrity and prevent damage.
A refundable bond will be required to secure the hire items, which will be refunded to the client after their event, provided that there is no damage or loss to the props. In the event of any damage caused by the client or their guests to the props, the client will forfeit their bond and may be invoiced an additional amount to cover the costs of repair or replacement of the damaged item(s). The Confetti Room reserves the right to assess the damage and determine the appropriate charges for repairs or replacement.
It is the client's responsibility to ensure that all guests and event participants are aware of these terms and refrain from touching or moving the props.
By proceeding with prop hire, the client agrees to these terms and conditions, including the requirement of a refundable bond, and acknowledges their responsibility for the proper handling and care of the props during the event.
Bond refunds will be promptly processed and transferred within 7 business days following the conclusion of your event. Our team is committed to ensuring a smooth and efficient refund process, and we understand the importance of returning your bond in a timely manner. Rest assured that we will diligently work to expedite the transfer of funds to your designated account. Should you have any questions or concerns regarding the refund process, please don't hesitate to contact our dedicated customer support team who will be more than happy to assist you.