Question 1

DO YOU DELIVER?

Accepted Answer

Yes, Melbourne Wide. If ordering via our shop, we have 2 delivery time slots - between 10 am and 2 pm and 2 pm and 6 pm.
If you require a smaller delivery window or outside of these hours please email info@theconfettiroom.com.au. We always try and meet special requests where possible. Please note Sunday is only between 10am-2pm

If you would like a package delivered, we always aim to deliver atleast 1 hour before your event start time.

We can also service outside of Melbourne but additional delivery fees will apply.

Question 2

HOW LONG DO THE BALLOONS LAST FOR?

Accepted Answer

Each balloon decoration is different. Balloon garlands and air filled pieces can last for weeks if kept in the right environment as they are air filled.

Foil Bouquets can last around 3-5 days and all our latex balloons are treated with hifloat to get the most out of your balloons. These can also last around 3-5 days.

This is just a guideline and float time can vary due to high humidity, temperature and air conditioning and how the balloons are stored and handled.

Question 3

HOW DO I PLACE AND ORDER?

Accepted Answer

Contact us via our Contact page HERE or by emailing us at info@theconfettiroom.com.au for all custom designs and packages.
If you are after helium balloons, gift balloons ect you can place your order online with next day delivery available: https://www.theconfettiroom.com.au/online-store

Question 4

HOW FAR IN ADVANCE SHOULD I BOOK?

Accepted Answer

We work on first in first served basis so booking in advanced is highly regarded as we do fill up on specific dates. Book ahead to avoid disappointment. Please note if you are booking a balloon garland (that needs to installed by us) or a package, we do require a 20% non refundable deposit to lock in the items and the date.

Question 5

DO YOU HAVE A MINIMUM ORDER?

Accepted Answer

The minimum spend for local delivery orders, including helium balloons, inflated balloons such as garlands, and air-filled balloons, is $50. This minimum spend requirement ensures that customers meet a certain threshold for their orders to qualify for local delivery in the designated area. Please note that the minimum spend requirement specifically applies to local delivery items and may vary for other shipping options.

For Balloon Garlands, we require a minimum order of 3 meters for installation. Please be aware that we do not offer installation services for garlands shorter than 3 meters. However, we provide smaller garlands on our website that are intended for self-installation. If you require assistance with installation, please reach out to us at info@theconfettiroom.com.au.

Question 6

HOW AND WHEN DO I PAY?

Accepted Answer

If you are ordering from our shop, you must pay at the time of ordering. We have credit card payments available as well as Zip pay and Afterpay.

If you are booking in a package or a balloon garland that requires installation by us, we require a 20% non refundable deposit in order to confirm your booking. The balance is due the week of your event, prior to set up. We accept direct deposit and credit card via stripe (fees do apply)

Question 7

WHAT ABOUT CANCELLATIONS?

Accepted Answer

We understand that life can get in the way. We allow cancellations up to 72 hours prior to the event but deposit is non-refundable. Full payment will be require once the 72 hour window closes.

Question 8

MY QUESTION ISN'T HERE?

Accepted Answer

For any additional questions you may want answered please feel free to email us HERE

Question 9

WHERE DO LATEX BALLOONS COME FROM?

Accepted Answer

Latex balloons are not plastic. They are a plant-based product, made from natural rubber harvested from rubber tree plantations which are a renewable resource.

Question 10

WHAT ARE THE MAIN TYPES OF EVENTS OR CELEBRATIONS THAT CUSTOMERS TYPICALLY COME TO THE CONFETTI ROOM FOR?

Accepted Answer

Customers frequently visit The Confetti Room for a diverse range of events, including birthdays, weddings, christenings, hens parties, corporate events, bridal showers, baby showers, and more.

BALLOON DELIVERY MELBOURNE!

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